Manager, Hospitality (Cape Canaveral)

The role

The Hospitality Manager will oversee food and customer service operations for employees, customers, and partners. This role involves managing a 24/7 multi-outlet environment, developing training programs, and leading staff.

What you will do

• Establish and drive standards for hospitality operations and guest interactions
• Lead the development and execution of new services, offerings, and training programs
• Direct and optimize day-to-day operations of multiple food service outlets/catering locations
• Build and lead a high-performing team by managing supervisors and direct reports
• Collaborate with organizing and coordinating events
• Champion and enforce rigorous food safety, sanitation, and workplace safety standards
• Develop and implement systems and processes to optimize team productivity
• Design, implement, and evaluate comprehensive training programs
• Own product quality, consistency, and inventory management across all outlets
• Manage financial performance of the department, including P&L responsibility, budgeting, and forecasting

Required qualifications

• High school diploma or equivalency certificate
• 10+ years of food service industry experience
• 5+ years of leadership experience
• Must be willing to travel to various SpaceX locations for mission critical projects
• Must be available to work extended hours and weekends
• Must have or obtain FL ServeSafe Certification
• Valid state issued driver's license

Nice to have

• 7+ years of leadership experience within the food service industry
• Experience opening new operations and/or creating operations procedures from the ground up
• Complete understanding of managing a team in fine dining, upscale, casual and quick service restaurants
• Advanced interpersonal, oral and written communication skills
• Advanced time management skills
• Advanced understanding of food safety and sanitation practices
• Advanced knowledge of food service systems, ordering and inventory
• Proficient computer skills including Microsoft Office
• Proficient knowledge with allergen identification and dietary restrictions
• Proficient knowledge of beverage service including beer, wine and spirits

Before you apply

• Must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State
• Must have or obtain FL ServeSafe Certification

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.