Starlink Customer Success Specialist (Brazil)

The role

This individual contributor role focuses on supporting Starlink operations in Brazil. You will own activations and billing from signed contract orders to working accounts.

What you will do

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
• Track shipments, activation dates, and billing milestones
• Maintain accurate systems and trackers
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Portuguese-speaking customers and internal teams to resolve issues
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
• Identify and improve inefficient processes to streamline future orders

Required qualifications

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Portuguese and English, written and verbal

Nice to have

• Experience supporting customer operations, order fulfillment, or billing in Brazil
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
• Understanding of Brazilian shipping, logistics, and delivery documentation processes
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

Benefits

• Long-term incentives in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.