Starlink Customer Success Specialist (Latin America)

The role

Customer Success Specialists own activations and billing from a signed contract order to a working account. This role focuses on supporting Starlink operations across Latin America.

What you will do

• Process orders with accurate products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation
• Track shipments, activation dates, and billing milestones
• Maintain accurate systems and trackers
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues
• Identify and improve inefficient processes to streamline future orders

Required qualifications

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Spanish and English, written and verbal
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, o

Nice to have

• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico
• Understanding of shipping, logistics, customs documentation, and delivery processes in the region
• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight operational automations or reporting to reduce manual work
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.