Senior Manager, Business Operations - Retail Channel Management

The role

You will run the global retail distribution function for Starlink Consumer. You will lead the global retail channel team and own the systems used for demand forecasting, supply planning, and retail price architecture.

What you will do

• Run the global retail distribution function for Starlink Consumer.
• Lead the global retail channel team and set operating cadence for demand planning, order processing, and performance reporting.
• Own one view of the channel including store counts, retailer performance, and sales.
• Own the global retail demand forecast and reconcile it with S&OP and supply planning.
• Balance retail and online inventory and set priorities when supply is tight.
• Set and maintain global MSRP and retail price architecture.
• Manage how new products are cut into retail including assortment and item setup.
• Support the execution of distribution or retailer agreements.
• Support new door readiness including launch checklists and in-store activation.
• Hold the retail-ready standard for all products shipped to retailers.

Required qualifications

• Bachelor's degree in business, supply chain, operations, engineering, or a related analytical field
• 8+ years running retail distribution, retail operations, or supply for a global consumer brand or a retailer, including demand forecasting and planning with S&OP or supply chain
• 5+ years of experience leading teams, including managing managers
• Ability to travel 50%+ of the time, domestically and internationally, as needed
• Must be able to work extended hours and weekends as needed, including coverage across global time zones

Nice to have

• Experience leading retail distribution for a consumer brand or retailer across multiple countries, at a scale of thousands of stores
• Experience leading distributed teams across multiple regions and time zones
• Experience running retailer and distributor order flow: PO processing, EDI, vendor compliance, retail-ready packaging and labeling standards, returns, and chargebacks
• Experience owning a channel forecast inside an S&OP process and reconciling it to sell-in, sell-through, and on-hand inventory
• Experience cutting new products into national or international retailers
• Experience setting or governing MSRP, or a retail price architecture, across market
• Working knowledge of international logistics: import and customs, distribution center operations, and distributor warehousing
• Familiarity with product compliance, certification, and labeling requirements across international markets
• Excel required; SQL, Power BI, or a similar tool strongly preferred
• Track record of building processes and tools from the ground up

Before you apply

• Applicant must be a U.S. citizen or national, U.S. lawful, permanent resident, Refugee, or Asylee, or be eligible to obtain required authorizations from the U.S. Department of State.

About the company

SpaceX is actively developing technologies to enable human life on Mars.