Starlink Enterprise Account Lead (Aviation)

The role

The Starlink Enterprise Account Lead serves as the primary point of contact for customers in the Aviation vertical. This role manages accounts from contract signature through activation and focuses on long-term retention and revenue growth.

What you will do

• Act as the primary point of contact for customer segments within the Aviation vertical
• Manage onboarding and account management tasks from contract signature onwards
• Support long-term retention and growth of relationships and revenue
• Deliver customer service to the enterprise team and customers in the Aviation vertical
• Build relationships to identify requirements and manage expectations
• Collect and communicate customer feedback internally to influence programmatic and technical development
• Retain and grow the value of Aviation accounts in hardware and service revenue
• Own assigned accounts to realize forecasted revenue
• Identify and lead implementation of process and system enhancements
• Travel to customer sites and meetings as needed

Required qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role
• Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. D

Nice to have

• Bachelor's degree in engineering or business
• Significant knowledge or experience in aviation, airlines, enterprise sales, finance, reseller, maritime, or satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.