Starlink Enterprise Account Specialist (Aviation)

The role

The Starlink Enterprise Account Management team serves as the point of contact for enterprise customers from contract signature through activation. This person will ensure all contract terms are fulfilled.

What you will do

• Review and validate purchase orders and documents for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer's contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

Required qualifications

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

Nice to have

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

Before you apply

• Applicant must be a U.S. citizen or national, a U.S. lawful, permanent resident, a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizatio

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting.