Starlink Customer Success Specialist

The role

The Customer Success Specialist owns activations and billing from a signed contract order to a working account. This entry-level role involves setting up customer accounts, tracking shipments, and managing billing details.

What you will do

• Review assigned orders to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
• Track shipments and activation dates
• Maintain current systems and trackers
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
• Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
• Identify and improve inefficient process steps

Required qualifications

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Willing to work across time zones when a customer shipment, activation, or billing date requires

Nice to have

• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and a next step
• Improved a process or tracker other people actually used
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight ops automations or reporting in the tools the team already uses
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real

Benefits

• Company stock, stock options, or long-term cash awards
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick leave

Before you apply

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligibl

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.