Starlink Business Operations Director (Japan)

The role

You will own consumer Starlink operations in Japan. You are responsible for coordination, cadence, capacity, and the operational systems required to deliver Starlink satellite broadband to consumer customers.

What you will do

• Own Japan consumer operating plans, timelines, and weekly execution
• Build and run the Japan consumer operating cadence
• Own cross-functional coordination for Japan consumer operations
• Identify and clear operational blockers
• Partner with supply chain and operations to match Japan consumer demand to hardware supply
• Stand up and improve the systems of record for Japan
• Run operational playbooks for Japan consumer fulfillment and service delivery
• Analyze operational and customer-experience data to find friction in the Japan journey
• Represent Japan consumer operational requirements to Hawthorne and other SpaceX sites

Required qualifications

• Bachelor's degree in business, finance, economics, engineering, or other STEM field
• 10+ years of experience in business operations, program management, supply chain, telecommunications, broadband, or consumer products, including work in or with Japan
• Fluency in both spoken and written English and Japanese
• Ability to travel, up 50%+ of time within Japan and across APAC as needed
• Must be able to work extended hours and weekends as needed

Nice to have

• 5+ years leading operators, program managers, or analysts, or equivalent experience leading complex work through influence across functions
• 15+ years of operations or scaled consumer/hardware operations experience in Japan
• Experience running retail and e-commerce operations: inventory, order flow, SLAs, returns, and launch readiness
• Experience coordinating hardware supply chain and Japan logistics (import, warehousing, last mile)
• Experience running operational programs for consumer hardware or subscription services (tooling, fulfillment rules, reporting)
• Demonstrated success turning operating plans into weekly execution and holding the line on operational commitments
• Expertise in data analytics, forecasting, and performance management (Excel required; SQL or BI tools strongly preferred)
• Leadership experience in fast-paced, startup-like cultures with a focus on cross-functional coordination and high standards
• Familiarity with consumer hardware plus subscription-service operations (activation, billing, support, churn-related process)

About the company

SpaceX is actively developing the technologies to make human life on Mars possible. The hiring entity for the role will be under X Corp. Japan.