Sr. Business Operations Manager (Starlink Europe Growth)

The role

The Sr. Business Operations Manager serves as the operational counterpart for the Europe Consumer Growth team. The role builds a data-led framework to enhance performance analysis and forecasting accuracy for the Europe business.

What you will do

• Query internal databases and systems to build reports and perform analysis
• Leverage data sources to support performance deep dives and business casing
• Define data-led processes and frameworks for improved KPI visibility
• Inform demand forecasting for service subscription sales and hardware production volumes
• Track purchase orders from placement through delivery
• Coordinate issues across Logistics, Customs, Tax, Supply, and other teams
• Support retail operations and consumer growth team in tracking service orders, rebates, and incentives
• Act as the Europe operational and data led interface with US-based teams
• Build and maintain lightweight controls and reporting across affiliates and critical processes

Required qualifications

• Bachelor’s degree in engineering, business, mathematics, or economics
• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 4+ years of professional experience in Excel or programming
• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

Nice to have

• Strong analytical background and hands-on experience with SQL, data queries, large datasets, and operational analysis
• Experience working with payments, incentives, affiliate programs, retail operations, supply chain, or distributor economics
• Experience in Business Operations, Strategy & Operations, Analytics, Product Operations, or similar roles
• Experience leading demand or trading performance forecasting outputs within a fast-paced working environment
• Strong problem-solving skills and ability to investigate ambiguous issues from data through root cause and resolution
• Highly execution-oriented, with strong follow-through and ability to coordinate multiple stakeholders without formal authority
• Strong communication skills and ability to translate business questions into data analysis and concrete actions
• Comfortable operating across multiple functions and countries in a fast-moving environment
• Familiarity with consumer technology, connectivity, e-commerce, or retail businesses
• Fluent in both spoken and written English

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.