Manager, Starlink Customer Success (Europe, Middle East & Africa)

The role

You will lead a team of Customer Success Managers, Leads, and Specialists responsible for the enterprise reseller business across EMEA. You will grow revenue with existing customers, expand their use of Starlink, and manage commercial relationships.

What you will do

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Europe, the Middle East, and Africa
• Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on
• Develop a clear view of where the largest opportunities and risks are across the region
• Work through local billing, tax, payment, regulatory, capacity, logistics, and activation issues
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics
• Align closely with regional Sales and Channel Sales teams
• Identify issues that repeat across countries and work with the right teams to create solutions
• Coach the team and step into important growth opportunities, renewals, payment issues, and escalations

Required qualifications

• Bachelor’s degree or 4+ years of professional experience managing enterprise customers
• 6+ years in customer success, account management, sales, or another commercial role for a technical product
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Ability to travel 50+% of the time throughout Europe, the Middle East, and Africa and to other SpaceX locations
• Must be able to work extended hours and weekends as needed, including coverage across multiple time zones
• Must be able to meet requirements for international travel

Nice to have

• Experience managing enterprise customers across multiple countries or markets
• Strong track record of growing revenue within existing enterprise accounts
• Experience leading a commercial book across Europe, the Middle East, and/or Africa
• Experience operating across markets with different currencies, billing structures, tax requirements, regulatory environments, and payment practices
• Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
• Experience leading geographically distributed teams responsible for customer and revenue goals
• Strong financial understanding, including pricing, billing, collections, payment terms, and international customer payments
• Experience working through complex customer issues across tax, logistics, regulatory requirements, capacity, or operations
• Ability to establish a consistent commercial approach while adapting execution to local market requirements
• Clear and direct communicator who can work effectively across different countries, cultures, and customer environments

Before you apply

• This is NOT a remote position and would require relocation if not local to the Dublin area

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity is out exploring the stars is fundamentally more exciting.