Manager, Starlink Customer Success (Asia-Pacific & Oceania)

The role

You will lead a team of Customer Success Managers, Leads, and Specialists responsible for the enterprise reseller business across Asia-Pacific and Oceania. You will manage the performance and growth of an existing book of business by growing revenue and expanding Starlink use.

What you will do

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink
• Build hardware and service forecasts
• Develop a view of where demand is growing across the region
• Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics
• Align closely with regional Sales and Channel Sales teams
• Identify problems that repeat across countries and work with teams to solve them at scale
• Build strong coverage and operating discipline across a geographically distributed team

Required qualifications

• Bachelor’s degree or 4+ years of professional experience managing enterprise customers in lieu of a degree
• 6+ years in customer success, account management, sales, or another commercial role for a technical product
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Fluency in both spoken and written English
• Ability to travel 50+% of the time throughout Asia-Pacific and Oceania and to other SpaceX locations
• Must be able to work extended hours and weekends as needed, including coverage across multiple time zones
• Must be able to meet requirements for international travel

Nice to have

• Strong track record of growing revenue within existing enterprise accounts
• Experience leading a commercial book across Asia-Pacific and Oceania
• Experience managing customers across geographically distributed markets with different regulatory, billing, logistics, and product requirements
• Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
• Experience leading geographically distributed teams responsible for customer and revenue goals
• Strong financial understanding, including pricing, billing, collections, and payment terms
• Experience working through complex customer issues across logistics, regulatory requirements, capacity, billing, or operations
• Ability to prioritize across a large region and distinguish the highest-value commercial opportunities from operational noise
• Clear and direct communicator who can work effectively across different countries, cultures, and customer environments
• Experience in telecommunications, satellite, connectivity, networking, or another technical industry

About the company

SpaceX is developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.