Starlink Customer Success Manager (Europe)

The role

The Customer Success Manager serves as the primary contact for assigned European reseller accounts. This role is accountable for revenue growth, service activation, and the day-to-day health of these accounts.

What you will do

• Serve as the primary contact for assigned European reseller accounts.
• Manage accounts from contract signature through onboarding, order placement, shipment, activation, and ongoing management.
• Grow revenue in the assigned book through additional sites, kits, and new use cases.
• Track shipments, activations, and payments against revenue targets.
• Remove barriers to growth and delivery by coordinating engineering, support, finance, and operations.
• Keep account records current for internal visibility.
• Set clear expectations on scope, timing, and delivery.
• Monitor contract compliance and account health to limit delayed payment and churn.
• Run business reviews with reseller leadership.
• Use market learning to improve onboarding, country priorities, and operating processes.

Required qualifications

• Bachelor’s degree in engineering, business, or a related field, or a high school diploma or equivalency certificate and 6+ years of professional experience in account management, customer success, bus
• 5+ years owning a defined book of business, with accountability for retention, revenue realization, expansion, or collections.
• 5+ years supporting customers on a technical product or service, including channel or reseller relationships.
• Professional fluency in written and spoken English.
• This role is onsite based in our Dublin office, remote work not considered.
• Ability to travel 50%+ of the time, domestically and internationally, as needed.
• Must be able to work extended hours and weekends as needed, including coverage across global time zones.

Nice to have

• Ability to handle executive communication, commercial negotiation, and operational escalation in the same period.
• A record of growing revenue in existing accounts while keeping orders, delivery, and payment current.
• Experience in Europe with multi-country accounts, including differences in regulation, currency, tax, logistics, or partner sales.
• Professional fluency in French, German, Spanish, Italian, or Polish.
• Experience with contracts, pricing, and multi-year commercial terms.
• Experience resolving billing and payment issues with large customers.
• Experience in telecommunications, satellite, maritime, networking, or comparable infrastructure sold to enterprise or government customers.

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.