Starlink Customer Success Manager (Asia)

The role

The Customer Success Manager, Asia serves as the primary contact for assigned reseller accounts in Asia. This person is accountable for revenue growth, service activation, and the day-to-day health of reseller accounts.

What you will do

• Serve as the primary contact for assigned reseller accounts in Asia.
• Manage accounts from contract signature through onboarding, order placement, shipment, activation, and ongoing management.
• Grow revenue in the assigned book through additional hardware, service, data, and products.
• Track shipments, activations, and payments against revenue targets.
• Remove barriers to growth and delivery by coordinating engineering, support, finance, and operations.
• Keep account records current for internal visibility.
• Set clear expectations on scope, timing, and delivery.
• Monitor contract compliance and account health to limit delayed payment and churn.
• Run business reviews with reseller leadership.
• Use market learning to improve onboarding, country priorities, and operating processes across Asia.

Required qualifications

• Bachelor’s degree OR a high school diploma or equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical
• 5+ years owning a defined book of business, with accountability for retention, revenue realization, expansion, or collections.
• 5+ years supporting customers on a technical product or service, including channel or reseller relationships.
• Fluency in both spoken and written English.
• Ability to travel 50+% of the time throughout Asia and to other SpaceX locations.
• Must be able to work extended hours and weekends as needed, including coverage across multiple time zones.
• Must be able to meet requirements for international travel.

Nice to have

• A record of growing revenue in existing accounts while keeping orders, delivery, and payment current.
• Ability to handle executive communication, commercial negotiation, and operational escalation in the same period.
• Experience in Asia with multi-country accounts, including differences in regulation, currency, tax, logistics, or partner sales.
• Experience with contracts, pricing, and multi-year commercial terms.
• Experience resolving billing and payment issues with large customers.
• Experience in telecommunications, satellite, maritime, networking, or comparable infrastructure sold to enterprise or government customers.

Before you apply

• This is NOT a remote position and would require relocation if not local to the Singapore area.

About the company

SpaceX is actively developing technologies to enable human life on Mars. The company was founded on the belief that a future where humanity explores the stars is more exciting than one where we are not.