Senior Customer Success Manager (f/m/x)

The role

You will take strategic ownership of an enterprise customer portfolio and act as a trusted advisor to senior stakeholders in the manufacturing industry. You will drive value realization, retention, expansion, and customer advocacy while helping scale Customer Success practices.

What you will do

• Take end-to-end ownership of an enterprise customer portfolio
• Build relationships with senior stakeholders and decision-makers
• Identify risks and growth opportunities to drive retention and expansion
• Represent the company in strategic customer meetings, events, webinars, and roundtables
• Drive personal and professional development and strengthen colleagues
• Partner with VP Customer Success, Product, and Sales to enhance customer journeys
• Build scalable CS practices

Required qualifications

• 4-7 years of Customer Success experience in B2B SaaS
• Ability to manage a complex customer portfolio and prioritize effectively
• Ability to connect with key decision-makers and executive sponsors
• Willingness to travel 2-4 times per month to the DACH region
• Ability to build product and manufacturing knowledge
• Firsthand experience with manufacturing processes
• Proficient in German
• Proficient in English

Nice to have

• Experience with enterprise customers in complex, technical, or manufacturing-related environments

Benefits

• 30 days of vacation
• Opportunity to participate in the VSOP program
• Modern hardware
• Frame for a height-adjustable desk
• Annual training budget of 1000 EURO
• Subsidized job bike in Germany
• Wellpass gym membership in Germany
• Corporate Benefits including discounts on fashion and travel

About the company

SPARETECH's vision is to empower the zero-waste industrial sharing economy through AI-powered MRO software. The company is backed by Insight Partners and focuses on product innovation and team excellence.