Sr. Business Systems Analyst

The role

The Senior Business Systems Specialist will own process improvement across core business systems. You will build automated workflows using tools like Airtable, Intercom, Salesforce, and AI to optimize how work moves through the organization.

What you will do

• Own workflow optimization across Spark
• Lead integration, maintenance, and strategic enhancement of key business systems
• Maintain core systems to align with organizational objectives and compliance
• Collaborate with internal teams to collect and analyze data
• Manage complex data integration projects
• Serve as the go-to expert for internal tools
• Lead the creation and maintenance of comprehensive documentation
• Deploy AI where it creates measurable leverage

Required qualifications

• 5+ years of operations, consulting, or data experience
• Expertise with Airtable, Salesforce, and/or Intercom
• Strong technical acumen to apply new tools, systems, AI, and technologies
• Demonstrated experience applying AI to real business problems
• Track record of resolving intricate data and workflow challenges
• Exceptional attention to detail
• Influential cross-functional communication & stakeholder management
• Ability to understand complex business logic and translate it into technical processes
• Ability to continuously refine processes, adopt new technologies, and incorporate feedback
• Independent & comfortable with ambiguity

Nice to have

• Experience working with tools like Airtable, Intercom, Salesforce, Dialpad, Google Sheets, and Notion
• Additional technical experience with tools like SQL, Python or BI tools
• Experience building with AI APIs, agent frameworks, or automation platforms (Zapier, Make, n8n, or similar)
• Experience with AI in a regulated environment, particularly healthcare

Benefits

• Equity compensation
• Health care, including dental and vision
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend
• Paid Parental Leave
• Up to 14 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, Calm, and more!

Before you apply

• All work must be conducted from an approved location within the U.S.
• Spark is a participant in E-Verify to confirm employment eligibility
• May use AI-enabled tools to assist with certain aspects of the hiring process

About the company

Spark is a fast-growing Medicare platform that combines AI, CRM, and client services to support brokers. They are building healthcare tech to help seniors navigate Medicare plans.