Patient Scheduler

The role

You will provide customer service to patients and referral offices. This role involves scheduling consultations and procedures, managing phone queues, and performing front office duties.

What you will do

• Deliver customer service to patients and referral offices via phone.
• Manage a multi-line phone queue system.
• Direct callers to the appropriate department or individual.
• Assess, document, and communicate post-surgical questions to RN using clinical messaging.
• Schedule patient consultations and surgical procedures in the EMR system.
• Complete insurance verification forms and obtain insurance information.
• Educate patients on insurance policies and procedures.
• Reschedule appointments as needed.
• Perform patient registration, EMR data entry/scanning, and chart preparation.
• Comply with all HIPAA regulations.

Required qualifications

• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Detail-oriented.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach.
• High school diploma.
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment.
• Must be able to assist patients safely in and out of chairs or treatment areas.
• Must be able to maintain clinical positioning for extended periods.
• Must be able to work around medical equipment and instruments.

Nice to have

• At least 1+ years of experience as a scheduler in a dental environment or in customer service preferred

Benefits

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

About the company

Specialty1 Partners is the direct employer of non-clinical employees. The Southwest Florida OFS - Fort Myers office is a busy specialty practice.