Customer Service Representative

The role

The Customer Service Representative supports hospital and clinical customers, including Direct and Distributor partners. This role involves order processing and monitoring the Electronic Data Information (EDI) automatic order fulfillment system.

What you will do

• Manage complex customer situations and resolve issues.
• Receive and process orders via email, phone, and electronic systems.
• Monitor, correct, and release purchase orders via EDI and GFAX.
• Enter and update orders and account information.
• Maintain documentation on orders with processing exceptions.
• Maintain documentation of customer phone interactions.
• Collaborate with internal teams including sales, logistics, finance, regulatory affairs, quality assurance and marketing.
• Inform field representatives of customer issues and inquiries.
• Provide responses to internal and external stakeholders.
• Process product returns.

Required qualifications

• At least 2 years of experience in customer service, sales support and order processing
• Proficient in Microsoft Office
• ERP system experience

Nice to have

• medical device industry experience
• EDI experience within the GHX platform

About the company

Spectrum Vascular is a leading innovator in vascular access solutions. The company is committed to delivering excellence and advancing patient care.