VMware Senior Technical Support Engineer (NSX)

Remote - US. Posted 12 months ago

The role

This person will provide L3 support for VMware technologies. They will troubleshoot customer issues remotely and work within a 24x7 follow the sun support model.

What you will do

Provide occasional after hours, weekends and holidays support for urgent customer issues.
Troubleshoot customer issues remotely connected to customer systems.
Work as part of a global team in a 24x7 follow the sun support model.
Track issues from start to closure to drive customer satisfaction.
Provide root cause analysis for technical issues when requested.
Assist with creating and maintaining relevant knowledge articles.
Work with internal stakeholders to enhance customer experience.
Promote best practise and new methodologies.

Required qualifications

Minimum 5 years’ experience across VMware core technologies at a senior support level.
Experience in handling critical customer situations.
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design.
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies.
Understanding of Edge Services: Load balancer configuration, NAT and VPN.
Knowledge of VMware vSphere is mandatory.
Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
Knowledge of Rest API, Curl and Postman is mandatory.
Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
Knowledge of Certificates is needed.
Understand the concept of Self-signed, CA certificates.

Nice to have

Networking: CCNA
Networking: CCNP is a plus
VMware: VCP is a plus
VMware: VCP-NV is a plus
VMware: VCAP-NV is a plus

About the company

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. It is the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.