Operations Data Analyst

The role

You will deliver data-driven insights to inform strategy and decision-making. You will analyze performance metrics, build automated reports, and maintain data models in Snowflake and dbt.

What you will do

• Analyze servicing and collections performance along with application funnels and contact-center metrics.
• Build and maintain automated reports and data files for lending partners, investors, and vendors.
• Maintain and extend data models in Snowflake and dbt.
• Support dashboards used by Operations leaders.
• Apply consistent key metrics definitions and audit existing models.
• Reconcile numbers against partner figures.
• Identify performance gaps and test hypotheses with data.
• Build analysis behind business cases and recommendations to leadership.
• Apply AI tools to streamline analytics work.
• Partner with data engineering, product, and business teams to scope requests and deliver solutions.

Required qualifications

• 1-3+ years of experience in a Data Analyst or Business Analyst role.
• Strong SQL skills and experience building and maintaining data models.
• Proficiency with BI tools (e.g., Sigma, Tableau, or Power BI).
• Strong business acumen and the ability to translate data into actionable recommendations.
• Ability to manage your own workload and deliver projects on time with minimal direction.
• Experience working with AI/ML tools or implementing AI-driven solutions.
• Bachelor's degree in Data Analytics, Statistics, Economics, Business, or a related field (or equivalent experience).

Nice to have

• Experience in fintech, financial services, or a high-growth environment.
• Familiarity with Python or another programming language for data analysis.
• Experience with Salesforce Service Cloud.
• Master's degree in a related field.

Benefits

• Fully remote work freedom (for most roles)
• Competitive salary packages
• Flexible PTO + 9 company holidays
• Equity: Share in our start-up success
• Comprehensive and affordable insurance benefits
• Paid parental leave for both caregivers
• Essential modern equipment to get the job done
• Fully paid Claude subscription
• 401(k)
• Quarterly meet-ups: In person & virtual fun
• Awesome Splash swag

About the company

Splash Financial was created in 2013 to help people with debt, including student loans and credit card refinancing. The company uses a marketplace and automated loan processing technology to refinance loans through a network of credit union and bank partners.