Talent Operations Manager

The role

The Talent Operations Manager owns end-to-end operations and quality management for course talent including mentors and live instructors. This role manages a small team and partners with program leadership to ensure talent is onboarded, performing, and deployed across Tech, Allied Health, and AI programs.

What you will do

• Design strategy for onboarding, training, and readiness processes for mentors and live instructors
• Ensure consistent performance management, QA, and remediation standards across programs
• Create systems to identify performance risks and lead improvement plans
• Own talent capacity planning to support cohort launches and ongoing delivery
• Anticipate coverage gaps and mitigate risk before escalation
• Drive sourcing strategy, execution, and hiring workflows for new course talent roles
• Define hiring readiness, role expectations, and onboarding handoff
• Maintain a high and consistent hiring bar across talent types
• Build and maintain scalable talent ops processes and documentation for the team
• Manage internal team to route tickets, execute payments, and improve response times

Required qualifications

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field
• Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction
• Experience sourcing and hiring talent (contracted or full-time)
• Strong written and verbal communication skills
• Comfortable giving and taking feedback
• Previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
• Enjoys building systems and using data to inform and drive decisions

Nice to have

• experience working in B2B and or allied health fields

About the company

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more.