Customer Success Lead

The role

You will manage the full client relationship for large enterprise accounts from launch through renewal. You will lead program implementations, maintain employer partner relationships, and identify expansion opportunities.

What you will do

• Lead intake and onboarding for new client engagements
• Own program launch from contract execution through cohort kickoff
• Serve as the day-to-day operational contact throughout the program lifecycle
• Maintain regular cadences including weekly syncs and Monthly Business Reviews
• Prepare and deliver MBR decks reporting on completion rates, job placement, and NPS
• Monitor program health and intervene early when learner outcomes are at risk
• Triage and resolve application, enrollment, payment, and data transfer issues
• Identify expansion opportunities within existing accounts
• Collaborate with BD on renewals and account growth
• Build relationships across the client org to ensure visibility with decision-makers

Required qualifications

• 4-7 years in customer success, account management, or enterprise partnerships
• Track record of managing complex, multi-stakeholder relationships with significant ARR
• Strong operational instincts
• Comfortable with data
• Excellent communicator
• Self-directed and organized

Nice to have

• Experience with workforce training or employer partnerships
• Experience working with healthcare organizations

About the company

Springboard offers transformative online education in data science, UI/UX design, machine learning, and coding. The company uses a hybrid approach to help students transition into their dream jobs.