Director of AI Transformation & Digital Patient Experience

The role

This leader will own the technology strategy and delivery of AI-enabled and digital solutions across the patient journey and the wider organization. The role covers evaluation, vendor selection, implementation, governance and ongoing optimization, working with clinical and operations teams.

What you will do

• Own and advance the AI and technology roadmap based on approved business priorities.
• Evaluate emerging AI and digital platforms for patient and employee experience gains.
• Translate requirements into solution architecture, plans and budgets, including build-versus-buy decisions.
• Lead end-to-end delivery of AI-enabled and digital solutions, from vendor selection to optimization.
• Oversee technology vendors and partners against requirements, timelines and security standards.
• Integrate new solutions with existing internal technology teams and systems.
• Drive adoption through stakeholder engagement and collaboration with operational leaders.
• Establish governance for AI and digital technology, including privacy, security, compliance and responsible AI.
• Develop performance metrics and reporting on effectiveness, adoption and business value.
• Serve as a technology advisor to leadership.

Required qualifications

• 7+ years of experience in business transformation, technology enablement, or operational strategy.
• Demonstrated experience leading cross-functional initiatives and implementing technology solutions.
• Strong business and technical acumen, including systems architecture, technology integration and emerging technologies such as AI.
• Exceptional communication, stakeholder management and influencing skills.

Benefits

• Competitive medical, dental and vision plans.
• Paid time off.
• Access to BetterHelp therapy sessions.
• Commuter benefits and discounted home, auto and pet insurance rates.
• 401(k) with up to a 4% company match.
• Comprehensive fertility and parental leave benefits.
• Career development opportunities.
• Employer-paid life and disability insurance.

Before you apply

• Temporary and contract roles may not be eligible for all listed benefits.
• Reasonable accommodations are provided for persons with disabilities during the application, interview and employment process.

About the company

Spring Fertility is a team of physicians and scientists building what it describes as the fastest-growing fertility group in the country. It focuses on patient-centric, individualized and compassionate care.