Director, Operations

The role

The Client Director is responsible for the operational and financial health of highly visible clients. This person provides solutions for client, site management, and staff issues.

What you will do

• Responsible for the operational and financial health of highly visible clients.
• Establish and maintain accountability with all leaders in their organization.
• Act as main point of contact and liaison between SPS and highly influential clients.
• Nurture relationships with sales and other teams to grow business.
• Interface with SPS executive leadership on key decisions.
• Solve client, site management, and site staffer issues.
• Coach, train, and mentor subordinate leaders for succession plans.
• Standardize policies and procedures including statistical monthly reporting and benchmarks.
• Coordinate, implement, and oversee special projects.
• Manage site proformas regarding hours, gross margin spread, profitability, and growth.

Required qualifications

• Minimum of 8-10+ years of experience in high-level relationship building and operational management.
• Must have experience managing exempt level direct reports and overseeing a large people organization.
• Ability to build business relationships and interact effectively with C-level executives.
• Strong understanding of P&L management, finance, managing budgets and working in a customer metrics driven environment.
• Previous experience partnering with HR/Recruiting/Training/Finance and senior leadership to ensure SLAs are met.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Ability to lift or move 40 lbs. or greater frequently.
• Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery.
• Physically able to talk on the phone and input data simultaneously.

Nice to have

• Bachelor’s Degree or higher
• Previous multi-site management experience
• Program/Project Management experience
• Industry related experience

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance
• EAP
• Short Term Disability, Life Insurance

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.