Audio Visual, Lead

The role

The Lead Audio Visual Technician oversees the daily operation, maintenance, and support of enterprise audiovisual technology. This role includes technical troubleshooting, team leadership, and providing support for executive meetings and live events.

What you will do

• Operate, maintain, troubleshoot, repair, and optimize enterprise AV systems.
• Perform daily morning inspections of conference rooms.
• Conduct pre-meeting AV checks for executive meetings and high-profile events.
• Provide onsite support for executive leadership and board meetings.
• Troubleshoot, repair, upgrade, and replace AV hardware and software.
• Diagnose audio, video, control system, and signal flow issues.
• Maintain and support conferencing technologies like Zoom, Microsoft Teams, and Cisco Webex.
• Support live event production, town halls, and special events.
• Coordinate with third-party vendors for repairs and maintenance.
• Lead daily AV operations and coordinate team workload.

Required qualifications

• Minimum 5+ years of enterprise Audio Visual support experience.
• Previous experience leading or mentoring an AV support team.
• Knowledge of Crestron, Poly, and Cisco collaboration solutions.
• Knowledge of AV signal flow and digital audio and video technologies.
• Experience supporting Zoom, Microsoft Teams, Cisco Webex, and BlueJeans.
• Experience supporting executive meetings and live event production.
• Experience using ServiceNow or similar IT ticketing platforms.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Outstanding customer service and relationship-building abilities.
• Ability to walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces.
• Ability to lift, carry, push, or move equipment weighing up to 40 pounds.

Nice to have

• Certified Technology Specialist (CTS) certification
• Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications
• Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters
• Familiarity with ITIL service management practices

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Minimum of 80 hours/calendar year PTO for full time
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.