IT Support

The role

The IT Support Specialist will perform secure data sanitization of storage devices and provide basic computer hardware troubleshooting. This role involves managing storage device inventory and coordinating electronic waste disposal.

What you will do

• Perform secure data wiping and sanitization of hard drives and storage devices.
• Ensure data erasure complies with company security policies and regulations.
• Verify and document successful data sanitization.
• Identify storage devices that cannot be securely wiped for escalation.
• Troubleshoot and resolve basic computer hardware and storage-related issues.
• Perform routine system maintenance including disk cleanup and storage optimization.
• Assist with hard drive installation, replacement, formatting, and configuration.
• Support disk cloning, imaging, and other storage-related technical activities.
• Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related components.
• Maintain accurate inventory records of storage devices and coordinate e-waste disposal.

Required qualifications

• High school diploma or equivalent
• Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field
• Basic understanding of computer hardware, storage devices, and file systems
• Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices
• Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization
• Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes
• Ability to follow established security procedures and handle sensitive information responsibly
• Strong attention to detail, organizational skills, and ability to maintain accurate documentation
• Ability to work independently and efficiently while managing repetitive technical tasks

Nice to have

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field
• Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools
• Familiarity with disk cloning, imaging, and drive diagnostic software
• Experience with IT asset management, hardware recycling, or e-waste disposal procedures
• Knowledge of data sanitization standards, including NIST SP 800-88
• Previous experience in an IT service center, hardware refurbishment facility, or technical support environment

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They provide services including workplace support, mailroom solutions, and business support offerings.