IT Technician

Illinois, United States. Posted 3 months ago

The role

The IT Support Technician serves as a reference point for IT queries and responds to user needs. This role focuses on problem-solving and ensuring the optimal running of systems through technical support.

What you will do

Analyzes issues and formulate solutions.
Troubleshoots system, application and hardware issues.
Ensures customer is updated on ticket progress.
Works directly with customers to solve problems.
Utilizes internal IT Knowledge Base to provide and find solutions.
Uses external information to research and resolve issues.
Updates the ticket tracking system with status and fixes.
Properly escalates issues to necessary parties.
Performs routine system maintenance on laptops and desktops.
Tracks computer assets according to organizational standards.

Required qualifications

High School Diploma (or equivalent)
1-3 years prior IT work experience
Experience with Mac and PC computers
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems
Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater frequently.

Nice to have

Higher level degree preferably in in Computer Science, Information Systems or equivalent program
IT certifications preferred such as: ACMT, ACSP, ACTC MCP, CNA, CCNA, A+, Network+

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans

Before you apply

Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.