Retail Supervisor

The role

The Retail Sales Team Lead oversees daily gift shop operations and delivers customer service. This role involves assisting guests with purchases, maintaining store presentation, and supporting the team to meet sales targets.

What you will do

• Assist guests with merchandise selection, payment processing, and closing paperwork.
• Meet or exceed individual and store sales targets and KPIs.
• Monitor sales performance and use resources to achieve goals.
• Maintain store signage, promotional materials, and merchandise displays.
• Rotate displays for seasonal changes and promotions.
• Ensure merchandise is stocked, faced, folded, sized, and labeled.
• Keep the store clean, organized, and visually appealing.
• Recommend merchandise reorders and report inventory levels.
• Assist with inventory control, stock replenishment, and loss prevention.
• Operate point-of-sale systems and troubleshoot basic issues.

Required qualifications

• High school diploma or equivalent
• Strong organizational and time management skills
• Excellent verbal communication, customer service, and teamwork abilities
• Basic computer skills and ability to learn POS systems
• Ability to work independently and take initiative
• Strong attention to detail
• Professional appearance and attitude
• Ability to work assigned schedules
• Ability to grasp, lift, carry, and move packages up to 60 lbs using a wheeled cart
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Visual abilities including close and distance vision, color vision, peripheral vision, and depth perception
• Ability to operate a cash register, computer monitor, keyboard, and other store equipment

Nice to have

• 1–2 years of relevant retail, sales, or customer service experience
• Previous experience in merchandising or retail operations

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.