Workplace Experience Ambassador

Irvine, California, United States. Posted a month ago

The role

The Workplace Experience Ambassador enhances the event experience for clients and visitors by providing onsite support. This role involves event setup, coordination with teams, and maintaining hospitality standards.

What you will do

Coordinate with Facilities Management and other teams for event execution.
Support equipment and furniture arrangements.
Identify and escalate potential security risks or privacy concerns.
Participate in the company's Crisis Response Team.
Provide a professional welcome to event attendees.
Offer personalized services and manage special requests.
Engage proactively with attendees to ensure comfort.
Monitor event proceedings to resolve issues promptly.
Ensure event-related setups are completed on time.
Handle last-minute adjustments to event plans.

Required qualifications

High School Diploma or equivalent
At least three years of prior experience in event support, hospitality, or a similar client-facing role
Strong ability to coordinate multiple tasks and manage time effectively
Technical/computer skills, including Microsoft Office Suite, digital ticketing, conference room scheduling programs, etc.
Excellent verbal and written communication skills
High level of customer service and ability to work well under pressure
Strong organizational skills and attention to detail
Ability to work collaboratively with a team and independently when required
Ability to lift or move heavy items up to 40 lbs. as needed for event setups
Active role requiring significant standing, walking, and moving around during events
Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans

Before you apply

Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.