Concierge Associate

The role

The Concierge Associate serves as the face of the workplace by delivering personalized experiences for guests, clients, and colleagues. This role involves managing reception, coordinating meeting rooms, and maintaining common areas to ensure a welcoming atmosphere.

What you will do

• Welcome guests and employees with a professional, friendly, and engaging approach
• Manage visitor registration, check-ins, and meeting coordination
• Serve as the primary point of contact for front-of-office needs
• Deliver personalized service by anticipating needs and accommodating special requests
• Maintain a clean, organized, and welcoming reception and common areas
• Conduct regular floor walks to ensure spaces are fully stocked and presentable
• Collaborate with internal teams to ensure seamless service delivery
• Support meeting room bookings, workplace requests, and guest services
• Utilize workplace technology to manage requests efficiently
• Track guest preferences and create thoughtful, memorable interactions

Required qualifications

• Strong communication and interpersonal skills
• A genuine passion for hospitality and customer service
• Ability to multitask and stay organized in a fast-paced environment
• Confidence working independently and as part of a team
• Proficiency with Microsoft Office and workplace technology
• High school diploma or equivalent
• Strong organizational, time management, and problem-solving skills
• Professional presence with a service-driven mindset
• Ability to lift or move items up to 40–60 lbs. (with assistance)
• Ability to stand, walk, bend, and remain active throughout the day
• Manual dexterity to operate office and reception equipment

Nice to have

• 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainm

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various service offerings.