Facility Services Associate Lead

The role

This person will oversee daily mailroom, facilities, and office support operations in a professional office environment. They will coordinate mail and package services, facilities requests, conference room support, and general workplace maintenance.

What you will do

• Supervise and support daily mailroom, facilities, and workplace service operations.
• Receive, sort, process, and distribute mail and packages.
• Process inbound and outbound shipments and maintain tracking information.
• Deliver and pick up packages, supplies, and equipment throughout the office.
• Coordinate daily work requests and prioritize assignments.
• Use computer systems to manage service requests and track company assets.
• Set up and reset conference rooms with furniture, supplies, and equipment.
• Maintain conference rooms, kitchens, pantries, and copy rooms.
• Stock and replenish office, pantry, and general workplace supplies.
• Monitor facilities and equipment and report maintenance concerns.

Required qualifications

• Previous lead experience in a mailroom, facilities, workplace services, office services, or similar environment.
• Previous experience with mail, shipping, receiving, facilities, or office support operations.
• Strong leadership, organizational, and problem-solving skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to read, understand, and follow written and verbal instructions.
• Ability to read and interpret floor plans.
• Proficiency with or working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.
• Ability to learn new computer programs, operating systems, and facilities management applications.
• Ability to lift, carry, move, deliver, and pick up items weighing up to 50+ pounds independently.
• Ability to participate in team moves or deliveries involving items weighing up to 250 pounds.

Nice to have

• Experience with a Computer-Aided Facility Management (CAFM) system or similar work-order/facilities software.
• Copy and print production experience.
• Experience supervising employees in a corporate mailroom, facilities, or workplace-services environment.
• Experience with FedEx, UPS, courier, and U.S. Mail processing.
• Experience with facilities or work-order management systems.
• Copy, print, binding, or document-production experience.
• Experience coordinating with building management, vendors, and outside service providers.

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.