Service Delivery Associate (Lockbox)

The role

The Service Delivery Associate will open, sort, and scan incoming mail. They will operate scanning equipment and perform quality checks on processed items.

What you will do

• Opening, sorting, and scanning incoming mail according to predefined procedures.
• Operating scanning equipment to capture images of checks, payment coupons, and other documents.
• Performing quality checks to ensure all items are processed correctly.
• Maintaining confidentiality and security of all processed information.
• Meeting or exceeding production and quality standards set by the company.

Required qualifications

• Strong attention to detail and accuracy.
• To be able to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: document scanning devices and basic computer operations.
• Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds.
• An ability to be bright, articulate, and neat in appearance.
• Excellent communication skills, both written and verbal.
• High school diploma or equivalent.
• 1+ years of relevant experience

Nice to have

• additional education or training in a related field
• Previous experience in a lockbox or payment processing environment

Benefits

• Paid time off
• Paid holidays
• Medical
• Dental
• Vision
• Legal and life insurance
• Transit program
• Referral bonuses
• Pet discounts
• EAP
• Education discounts
• 401K with company match

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They provide services including workplace support, physical and digital mailroom solutions, and intelligent document processing.