Hospitality Host

The role

Hospitality Hosts deliver service at The Rink at Rockefeller Center. This cross-functional role includes hospitality, ticketing, retail, access control, skate rentals, wayfinding, and general rink operations.

What you will do

• Welcome guests and create a positive first impression.
• Provide wayfinding assistance and answer questions about the rink and Rockefeller Center.
• Process ticket and retail transactions using a touchscreen or mobile POS system.
• Check and scan guest tickets and issue credentials.
• Handle rental skate duties including exchanges, cleaning, and sanitizing.
• Direct guest traffic and assist with crowd management.
• Operate point-and-shoot cameras and support basic photo capture.
• Instruct guests on proper locker usage and etiquette.
• Address guest questions and concerns professionally.
• Support general maintenance and snow removal during snow events.

Required qualifications

• Ability to communicate effectively in English, both verbally and in writing.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to provide professional service in a high-volume environment.
• Ability to direct and assist large groups of people with confidence.
• Ability to work calmly and professionally in a fast-paced environment.
• Consistent attendance and punctuality.
• Willingness and ability to fill in at any other position at The Rink as needed.
• Weekend, holiday, early morning, and late-night availability is required.
• Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.
• Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry.
• Must be able to lift 15 pounds on a regular and continuing basis.
• Must follow uniform, grooming, hygiene, and appearance guidelines.

Nice to have

• Previous experience in retail, customer service, hospitality, events, or a skating rink

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.