Client Services Associate

The role

The Client Service Associate sits on-site with the client to ensure the security and preservation of records. This role involves monitoring customer inquiries, filing documents, and managing electronic records.

What you will do

• Monitor and listen to customers to understand inquiries and requests
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Catalog electronic records in accordance with established procedures and records management standards
• Ensure security and preservation of records in records centers and inactive records
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries regarding records requests
• Prepare new files within the records system guidelines

Required qualifications

• High School Diploma or equivalent
• Working knowledge of Microsoft products including Outlook, Word, and Excel
• Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery
• Ability to lift or move 40 lbs. or greater frequently
• Ability to speak clearly
• Visual acuity
• Reading, writing, and arithmetic skills

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.