Client Service Associate

The role

The Client Services Associate delivers mail and package services to students, faculty, staff, and university departments. This role supports daily mailroom operations including receiving, sorting, processing, tracking, and distributing items.

What you will do

• Receive, sort, scan, and process incoming mail and packages from various carriers
• Verify package information and enter tracking details
• Notify recipients when mail and packages are available for pickup
• Assist students, faculty, staff, and university departments with inquiries
• Verify recipient identification and obtain required signatures
• Maintain accurate records of mail, package movement, and customer interactions
• Prepare outgoing mail and packages for shipment
• Maintain an organized, clean, and secure mailroom, warehouse, and package storage area
• Follow security protocols, chain-of-custody requirements, and mail-handling procedures
• Identify, research, and resolve package discrepancies and customer service concerns

Required qualifications

• High school diploma or GED
• Strong verbal and written communication skills
• Basic computer proficiency, including data entry, email, and package tracking systems
• Ability to manage multiple tasks while maintaining accuracy and professionalism
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a team environment
• Commitment to confidentiality, accountability, and excellent customer service
• Ability to stand and walk for extended periods
• Ability to lift, carry, push, and move packages weighing up to 50 pounds, with or without reasonable accommodation
• Ability to bend, reach, and perform repetitive tasks associated with mail processing and package handling

Nice to have

• Previous experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.