Field Support Specialist (On-Call)

The role

This person will provide on-site coverage and operational support across client locations. The role focuses on office services, service delivery, and operational continuity.

What you will do

• Oversee incoming and outgoing mail and packages
• Log and track deliveries using chain-of-custody systems
• Distribute mail and notify employees of deliveries
• Process shipping requests and verify packing documentation
• Assist with supply ordering and stocking common areas
• Support light facilities tasks and service requests
• Monitor and support copy/print equipment
• Assist with office moves and workspace transitions
• Set up and break down conference rooms
• Provide front desk or concierge coverage

Required qualifications

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Working knowledge of MS Office and office technology
• Understanding of shipping and receiving procedures
• Ability to work independently with minimal supervision
• Flexible schedule with the ability to travel between client sites
• High School Diploma or equivalent
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication
• Ability to learn and navigate computer-based systems
• Professional demeanor with a customer-service mindset
• Ability to work assigned hours and follow established policies

Nice to have

• 6+ months of prior work experience preferred
• Experience in mailroom, office services, reception, or facilities support
• Familiarity with shipping/receiving processes and office equipment

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.