Client Service Supervisor

The role

The Client Service Supervisor oversees multiple sites or projects and manages daily service delivery. This person manages employees, ensures customer satisfaction, and adheres to SPS policies.

What you will do

• Lead day-to-day service delivery and client request management.
• Ensure KPI/SLA compliance and meet all client and SPS deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain high levels of client and employee satisfaction.
• Coach, develop, evaluate, and retain team members.
• Ensure compliance with SPS policies, safety, security, and regulatory standards.
• Resolve operational issues, incidents, and escalations.
• Drive process improvements, operational excellence, and special projects.
• Maintain strong communication with clients, leadership, and cross-functional teams.

Required qualifications

• High School Diploma (or equivalent)
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/ supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong integrity, solid business ethics.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Nice to have

• Bachelor’s Degree or higher
• Industry related experience

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.