Workplace Experience Supervisor

The role

You will lead a team of four Concierge Associates to deliver a five-star workplace environment. You will manage concierge services, workplace presentation, event execution, and facilities coordination.

What you will do

• Supervise, coach, and schedule four Concierge Associates
• Oversee daily concierge operations and support executive visits
• Plan and execute corporate events, client functions, and internal activities
• Manage the master calendar and end-to-end event logistics
• Oversee meeting room readiness and layout reconfigurations
• Coordinate catering orders, vendor logistics, and setups
• Oversee pantry operations to maintain clean and stocked spaces
• Perform floor walks to enforce presentation and safety standards
• Partner with facilities, building management, and vendors to resolve maintenance tickets
• Manage stock levels and reordering for office supplies, pantry products, and event materials

Required qualifications

• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination
• Previous supervisory or team leadership experience required
• Strong customer service, hospitality mindset, and executive-level presence
• Proven leadership capabilities
• Exceptional organizational, event planning, and multitasking skills
• High attention to detail, visual aesthetics, and proactive problem-solving
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Dependable, punctual, and highly professional
• Ability to move throughout reception, common areas, and conference centers
• Ability to assist with light event logistics, room setups, and inventory stocking
• Comfortable in a highly visible, guest-facing environment

Nice to have

• Bachelor’s degree preferred, or equivalent professional experience
• Experience with workplace ticketing or room reservation software preferred

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.