Client Services Associate

Chattanooga, Tennessee, United States. Posted 6 days ago

The role

The Client Service Associate sits on-site with the client to ensure the security and preservation of records. This role involves monitoring customer inquiries, filing documents, and managing electronic records.

What you will do

Monitor and listen to customers to understand inquiries and requests
File and retrieve documents as hard copy, electronically or microfiche
Coordinate information creation, receipt, storage retrieval and disposition
Catalog electronic records in accordance with established procedures and standards
Ensure security and preservation of records in records centers and inactive records
Ensure application of retention schedules to inactive records
Answer verbal, telephone, written and E-mail inquiries regarding records requests
Prepare new files within the records system guidelines

Required qualifications

High School Diploma or equivalent
Working knowledge of Microsoft products including Outlook, Word, and Excel
Excellent presentation and interpersonal skills
Excellent written and oral communication skills
Ability to maintain confidentiality
Attention to detail
Ability to speak clearly
Visual acuity
Ability to work independently with minimal direct supervision
Reading, writing, and arithmetic skills
Ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical, Dental, Vision
HCFSA, DCFSA, HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
Legal Program, Identity Theft Protection
Pet Discounts, Pet Insurance
Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.