Internal Messenger Lead

The role

The Internal Messenger Lead manages day-to-day messenger department operations and leads a team of staff and backfills. This role oversees mail and package deliveries, coordinates schedules, and ensures high-quality customer service.

What you will do

• Manage a team and oversee day-to-day operations in the messenger department.
• Execute all functions of the Client Service Associate.
• Manage the team's schedule and time off.
• Train and coach new staff and backfill.
• Perform initial rough and fine sorts of incoming mail.
• Maintain records of daily deliveries in the system and/or log book.
• Deliver mail to end users in a timely manner.
• Ensure recipients sign for their delivery upon receipt.
• Monitor office supply levels and replenish as needed.
• Provide monthly reports on messenger delivery volume.

Required qualifications

• High School Diploma (or equivalent)
• Ability to lead a team of staff and backfills
• Willingness to learn all aspects of the job
• Communicate clearly and effectively (verbal and writing)
• Must be organized and detail-oriented
• Able to multi-task and handle high volume of both internal and external guests
• Must have strong customer service skills
• Must be computer savvy
• MS Office Suite experience
• Working knowledge of MFD equipment
• Knowledge and understanding of shipping/receiving procedures
• Ability to lift or move 40 lbs. or greater frequently

Nice to have

• 2+ years prior work experience preferred

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They provide services including workplace support, mailroom solutions, and concierge services to various industries.