Client Service Lead

The role

The Client Service Lead provides leadership and operational oversight for integrated workplace services. This role includes managing mailroom, office services, hospitality, reception, and administrative support.

What you will do

• Lead daily start-of-shift huddles and assign coverage.
• Coordinate schedules, breaks, lunches, and workstation coverage.
• Provide hands-on support across mailroom, office-services, hospitality, and reception functions.
• Train and coach team members on standard operating procedures and safety requirements.
• Serve as the primary on-site contact for routine client requests.
• Oversee receipt, sorting, tracking, and delivery of mail and packages.
• Process outgoing domestic and international shipments.
• Maintain conference-room and common-area readiness.
• Monitor office, pantry, shipping, and print supplies.
• Manage visitor registration and host notifications.

Required qualifications

• High school diploma or GED
• Two or more years of experience in mailroom, office services, reception, hospitality, facilities support, or a related client-service environment.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Strong verbal and written communication, customer-service, organization, problem-solving, and time-management skills.
• Ability to work independently and collaborate effectively.
• Ability to remain on-site and move throughout the assigned workplace for extended periods.
• Ability to stand, walk, sit, bend, reach, and use office, shipping, and material-handling equipment.
• Ability to lift, carry, push, or pull packages and supplies up to 50 pounds.

Nice to have

• Associate degree or relevant professional training
• Previous lead, supervisory, or workflow-coordination experience
• Experience with shipping platforms, postage equipment, package-tracking systems, multifunction devices, or service-ticket tools

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.