Lead Mailroom Associate

The role

The Lead Mailroom Associate provides oversight of mail and shipping/receiving services. This person leads client services onsite and manages inbound and outbound mail, distribution, and supply support.

What you will do

• Provides customer service to all employees.
• Receives, sorts, and inputs inbound mail and packages into software.
• Operates mail machines including postage meter, photocopying, and folding machines.
• Maintains records of receipt and mailing dates.
• Manages outgoing mail and package transactions.
• Performs shipping and receiving duties.
• Notifies employees of inbound deliveries.
• Distributes mail and packages to personnel.
• Acts as point of contact for mail and package inquiries.
• Assigns tasks to team members and monitors progress.

Required qualifications

• High School Diploma (or equivalent)
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures.
• Ability to work independently and complete projects.
• Ability to determine correct method and packing material and validate packing slips.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.

Nice to have

• 2+ years prior work experience
• 1+ year of lead experience, or the equivalent of professional experiences

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.