Tour Guide (Top of the Rock - Rockefeller Center)

The role

Tour Guides greet, guide, and register visitors at Top of the Rock. They lead groups of 10–25 guests and share stories about the Observation Deck, Rockefeller Center, and New York City.

What you will do

• Greet, guide, and register visitors with warmth and professionalism
• Lead groups of 10–25 guests safely and confidently
• Share accurate, engaging stories about the Observation Deck, Rockefeller Center, and NYC
• Field guest questions and provide thoughtful, enthusiastic answers
• Continually learn and deepen your knowledge of the site and surrounding history
• Operate wireless tour equipment and adapt to indoor/outdoor conditions

Required qualifications

• Outgoing, enthusiastic, and service-driven personality
• Strong communication skills in English
• Portuguese and Spanish required
• Punctual, reliable, and comfortable leading groups
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays
• Team player with a positive, professional attitude
• Walking and standing for the majority of the shift
• Flexibility to work indoor/outdoor tours and changing weather conditions
• Ability to adapt to variable schedules and physical activity throughout the day

Nice to have

• additional languages a plus
• Passion for history, art, architecture, or NYC landmarks preferred

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.