Workplace Experience Ambassador

The role

You will create an exceptional in-office experience for clients, visitors, and employees. This role involves hospitality, administrative coordination, and personalized service to transform the office environment.

What you will do

• Greet and welcome clients and guests
• Anticipate client needs and deliver personalized service
• Maintain client preference profiles
• Serve as the central point of contact for client requests
• Provide information and arrange services like transportation and dining
• Support document scanning, printing, and office supply delivery
• Coordinate catering for meetings and events
• Assist in planning and executing office events
• Conduct regular floor walks to ensure common areas are clean and organized
• Monitor and restock supplies and manage printers

Required qualifications

• High School Diploma
• Experience in client-facing or hospitality roles in a corporate setting
• Strong communication, organization, and problem-solving skills
• Tech-savvy, adaptable, and proactive in a fast-paced environment
• Professional, discreet, and service-oriented with a polished demeanor
• Ability to lift/move 40–60 lbs. using standard equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity and vision to operate office equipment

Nice to have

• degree in hospitality or related field
• Hospitality or customer service certification

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.