Winter Plaza Ticket Sales Associate (Top of the Rock - Rockefeller Center)

The role

Ticket Sales Associates will welcome guests and promote seasonal products at Top of the Rock. They will assist with ticket purchases, tour reservations, and provide information about attractions.

What you will do

• Welcome and engage guests.
• Promote seasonal products, experiences, promotions, and special offers.
• Provide information about attractions, observation deck experiences, landmarks, and points of interest.
• Assist with ticket purchases, tour reservations, and transaction questions.
• Address guest concerns professionally.
• Communicate information clearly to individuals and large groups.
• Monitor guest safety and report concerns to management.
• Support special events, activations, and peak-period operations.
• Follow company policies, procedures, and appearance standards.
• Work independently and support team objectives.

Required qualifications

• High School Diploma or equivalent.
• Strong communication, organization, and problem-solving skills.
• Confident and comfortable approaching guests.
• Basic computer skills and ability to learn ticketing/POS systems.
• Ability to work weekends, evenings, holidays, and assigned shifts.
• Work outdoors in cold, wind, rain, snow, and other seasonal conditions.
• Stand and walk for extended periods.
• Bend, kneel, reach, and move throughout the work area.
• Lift, carry, push, or move materials up to 30 lbs using proper equipment or wheeled carts.
• Operate computers, tablets, ticketing systems, and/or cash registers.
• Project your voice effectively in crowded environments.

Nice to have

• 1–2 years of customer service, hospitality, tourism, retail, sales, or guest experience experience
• Attraction, observation deck, entertainment, or hospitality destination experience
• Multilingual skills

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off: Minimum of 1 hour for every 30 hours worked for part time/temporary
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.