Client Service Associate

The role

This person will manage logistics and mail services including inbound and outbound mail processing, shipping and receiving, and inventory management. They will also handle package distribution and day-to-day mailroom operations.

What you will do

• Receive, sort, process, and distribute inbound mail and packages.
• Manage outgoing mail, shipping transactions, and package preparation.
• Scan, log, and track incoming and outgoing shipments.
• Maintain accurate chain-of-custody records and delivery documentation.
• Coordinate shipping and receiving activities.
• Select, package, and prepare inventory items for shipment.
• Monitor and maintain inventory of shipping materials and supplies.
• Notify employees of incoming deliveries.
• Serve as the primary point of contact for employee inquiries regarding mail and packages.
• Organize and maintain a clean, efficient, and secure mailroom and logistics workspace.

Required qualifications

• Strong customer service mindset.
• Excellent attention to detail, organization, and reliability.
• Ability to handle multiple shipping, receiving, and mail processing tasks simultaneously.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, operational environment.
• Ability to follow established procedures and maintain accurate records.
• Proactive, self-motivated attitude with a strong sense of accountability.

Nice to have

• Previous experience in mailroom operations, shipping and receiving, logistics, or inventory management

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various support services.