Onsite Tech Support Manager

New York, New York, United States. Posted 8 days ago

The role

The Onsite Tech Support Manager manages a multi-regionally based Onsite Tech Support services team. This person establishes technical priorities, standards, and procedures while delivering technology solutions to improve the operational environment.

What you will do

Identify, document, analyze and respond to critical events
Manage crises requiring analysts from multiple teams to resolve
Serve as an escalation point for IT and business issues
Manage monitoring and resolution of AV issues for on-site equipment
Handle hiring and terminations
Recommend promotions and organizational changes
Develop and track capacity planning for team
Coach, mentor and obtain appropriate training
Write performance evaluations and conduct reviews
Ensure team project deliverables are on time and within budget

Required qualifications

Bachelor's Degree from an accredited university or a proven track record of IT experience
Minimum 6 years of IT experience
Minimum 3 years IT management experience
Experience managing an IT operations team
Experience managing a portion of an IT budget
Experience implementing ITIL best practices
Experience managing projects that require interaction with business sponsors and key stakeholders

Nice to have

Bachelor's Degree in Computer Science, Information Systems or equivalent program

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans

Before you apply

Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, they help clients enhance workplace experiences and business operations through various services.