VIP Hospitality Host (The Rink at Rockefeller)

The role

VIP Hospitality Hosts will welcome guests and guide them through the VIP skate experience at The Rink at Rockefeller Center. The role involves capturing guest photos, assisting with skate rentals, and managing guest flow.

What you will do

• Deliver warm, personalized VIP hospitality from arrival to departure
• Welcome guests, verify tickets, provide wayfinding, and assist with the VIP Skate experience
• Capture high-quality guest photos at signature locations
• Help guests pose naturally and confidently for memorable photos
• Operate camera and tripod equipment
• Assist with skate rentals, guest flow, retail transactions, and general Skate House operations
• Keep VIP and photography areas polished, organized, and guest-ready

Required qualifications

• Warm, confident, and polished guest presence
• Strong communication and customer-service skills
• Comfortable learning camera equipment and posing techniques
• Able to thrive in a fast-paced, high-volume environment
• Available for weekends, holidays, early mornings, evenings, and peak periods
• Ability to stand and move around for extended periods throughout the shift
• Ability to lift, carry, and reposition photography equipment and other job-related items as needed
• Comfortable working on or near the ice and in both indoor and outdoor areas
• Ability to work in changing winter conditions, including cold temperatures, rain, snow, and wind
• Ability to safely operate camera equipment in both tripod and free-standing setups

Nice to have

• Hospitality, guest services, events, retail, or photography experience preferred
• Photography experience is highly desirable

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identify Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.