Guest Ambassador (Top of the Rock - Rockefeller Center)

The role

Guest Experience Ambassadors greet and welcome guests. They provide information, guide guests, and resolve concerns to ensure a smooth visit.

What you will do

• Greet and welcome guests in a friendly and professional manner.
• Provide information and answer questions clearly and confidently.
• Guide guests through the start of their experience and offer directions as needed.
• Address guest inquiries and resolve concerns efficiently.
• Share relevant updates on events, programming, and offerings.
• Communicate with team members to ensure smooth service flow.
• Share guest feedback with management.
• Support team needs and adapts to changing priorities.
• Follow safety procedures to ensure a secure environment for guests and staff.

Required qualifications

• Strong communication and interpersonal skills
• Service-oriented mindset with a professional demeanor
• Ability to stay organized and responsive in a fast-paced setting
• Friendly and approachable presence
• Flexibility to work outdoors, evenings, weekends, and holidays
• Fluency in English
• Ability to stand and walk for extended periods
• Ability to lift 10–20 lbs. as needed

Nice to have

• Experience in hospitality or customer-facing roles
• Background in guest engagement, entertainment, or high-touch service environments
• Additional languages

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.