Client Service Associate Floater

New York, New York, United States. Posted 2 months ago

The role

The Concierge Associate acts as the initial point of contact for colleagues and guests at a customer site. This role provides a welcoming experience in the reception area and delivers service to clients and SPS employees.

What you will do

Provides a gracious arrival experience for colleagues and guests
Delivers world-class experiences for a positive first impression
Caters for the needs of colleagues and visitors
Uses technology for visitor registration, meeting room bookings, and guest arrival
Develops relationships through personalized encounters
Advises colleagues and guests by maintaining directories and giving instructions
Maintains safe and clean reception area
Captures individual preferences of colleagues and guests
Gathers information on needs to identify customer and SPS services
Communicates with the Workplace Experience team and other service groups

Required qualifications

High School Diploma (or equivalent)
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Ability to work independently and complete projects
Ability to determine correct method and packing material and validate packing slips
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Current knowledge or ability to learn computer-based systems
Ability to lift or move 40 lbs. or greater frequently, grasp, lift, carry, walk, bend, kneel, stand, or sit for an extended period

Nice to have

1-2+ years prior work experience preferred

Benefits

Career Growth
Learning & Development
Recognition programs
Paid Time Off
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans

Before you apply

Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various services.