Account Director

The role

The Account Director manages the operational, financial, and client relationship aspects of a multi-location banking and financial services account. This role provides strategic leadership and oversight to ensure consistent service delivery and client satisfaction.

What you will do

• Manage the overall operational and financial health of a multi-location banking account
• Serve as the primary liaison between SPS and client stakeholders
• Develop and maintain executive-level client relationships
• Provide leadership and oversight across multiple locations
• Partner with SPS Sales to support account growth and RFPs
• Interface with SPS executive leadership on strategic decisions
• Resolve client, site management, and site staff issues
• Lead account reviews and performance discussions with client leadership
• Standardize policies, procedures, and performance benchmarks
• Manage site and account proformas including labor, margin, and profitability

Required qualifications

• 8-10+ years of experience in high-level client relationship management, operational leadership, and/or managed services
• Proven ability to lead complex operations
• Ability to lead a large, multi-site people organization
• Ability to build strong business relationships and interact with C-level executives
• Strong understanding of P&L management, budgeting, and forecasting
• Experience managing exempt-level direct reports
• Experience overseeing a large, geographically dispersed organization
• Solid understanding of business development and selling skills
• Exceptional computer and technology skills
• Ability to lift or move 40 lbs. or greater frequently
• Fine and/or gross motor skills to move packages on a wheeled cart with 60 lbs. capacity
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Nice to have

• Bachelor’s Degree or higher
• Previous multi-site management experience overseeing 100+ employees
• Experience managing a complex banking, financial services, or highly regulated client environment
• Program/Project Management experience
• Industry-related experience in banking, financial services, managed services, workplace services, or BPO

Benefits

• Career Growth
• Learning & Development
• Recognition programs
• Paid Time Off
• Bonuses for employee and client referrals
• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance

Before you apply

• Applicants may not use AI tools or any other form of real-time assistance during interviews

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. They help clients enhance workplace experiences and business operations through various service offerings.